FAQ | Manoi Skin

Each Manoi Skin ritual is designed as a complete system. Selling products together ensures they work in harmony and allows us to maintain the quality, pricing, and experience we believe in..

Melon Veil is our signature gentle barrier-support ritual, ideal for skin seeking calm and balance.

Yes. Our rituals are designed for daily morning and evening use and formulated to feel gentle, supportive, and easy to maintain.

Our formulations are created with balance and comfort in mind. However, every skin type is unique. We recommend reviewing ingredient lists and performing a patch test before full use.

Orders are processed within 1–5 business days before shipping. During high order volume or launches, processing may take slightly longer

Once shipped, standard U.S. delivery typically takes 2–4 business days via USPS.

Most customers receive their order within 3–9 business days total (processing + shipping).

Please contact us immediately. If your order has not yet entered processing, we may be able to update it. Once shipped, we cannot change delivery addresses.

You will receive tracking information by email once your order ships. Please allow up to 24 hours for tracking updates to appear after shipment.

Please try the following:

• Check around your delivery area

• Check with neighbors or household members

• Check with your leasing office or mail room

If you still cannot locate your package, please contact us and we’ll help guide you through next steps.

At this time, we only ship within the United States.

To request store credit, please contact our customer support within 30 days of receiving your order. Please include your order number and reason for the request — we’ll guide you through the next steps.

Yes, your order is fully protected. We guarantee safe delivery and will take care of you if your order is lost, damaged, or incorrect. Once an order is marked as delivered by the carrier, responsibility transfers to the recipient. If you believe your package was stolen, please contact us — we’re happy to help guide you through filing a carrier claim

Package insurance protects your order against loss, damage, or theft during transit. It ensures you receive a replacement or store credit if anything goes wrong with the delivery.

Yes, package insurance covers item damage during shipping. If your product arrives damaged, simply contact us with photos and your order number — we’ll take care of the rest.

To file an insurance claim, contact our support team within 7 days of delivery. Include your order number, photos of the damaged or missing item, and a brief description — we’ll handle the process for you.

Yes, we recommend adding insurance for extra peace of mind. It protects your order against loss, damage, or theft during transit.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.

Orders cannot be changed or canceled once they have entered processing.

Yes. Like most websites, we use cookies to support site functionality, improve user experience, and analyze performance. Please see our Cookies Policy for more information.

We take privacy seriously and only collect information necessary to operate our website and fulfill orders. Full details are available in our Privacy Policy